About This Privacy Policy
This Privacy Policy explains:
- Why we collect your personal information.
- What personal information we collect and how we collect it.
- How we use and disclose your personal information.
- How we store and protect your personal information.
- Your rights to access and correct your information.
- How to make an enquiry or complaint about our privacy practices.
We are committed to maintaining transparency and upholding the highest standards of data security and privacy.
1. Why We Collect Your Personal Information
We collect your personal information to:
- Identify you, your company, and conduct appropriate checks.
- Understand your requirements and provide you with tailored products or services.
- Set up, administer, and manage our products, services, and systems.
- Manage, train, and develop our employees and representatives.
- Perform business processing functions, including sharing information with related entities, contractors, service providers, or other third parties.
- Engage in administrative, marketing (including direct marketing), planning, product or service development, quality control, and research activities.
- Audit and monitor the products and services we provide.
- Process payments and manage transactions.
- Assess job applications for employment opportunities within our company.
- Manage complaints and disputes effectively.
- Ensure compliance with applicable laws, regulations, or directions from regulators or governmental authorities.
Without your personal information, we may be unable to provide some or all of our services or respond effectively to your needs.
2. What Personal Information We Collect
The personal information we collect depends on the nature of your interaction with us and may include:
Contact Information
- Your name, physical address, email address, and phone number(s).
Business Information
- Your Australian Business Number (ABN).
Financial Information
- Bank account and/or credit card details for payment processing.
Employment Information
- If you apply for a job with us, we may collect your employment history, qualifications, references, and other relevant information (which may include sensitive data).
Additional Information
- Details you voluntarily provide, such as feedback, responses to surveys, or preferences related to our services.
3. How We Collect Personal Information
We collect personal information through:
Direct Interactions
- Information you provide when contacting us, submitting inquiries, or using our services.
Digital Channels
- Data entered through our website, electronic forms, or online portals.
Social Media
- Information shared through interactions on our official social media platforms.
Email Subscriptions
- Details provided when subscribing to newsletters or promotional materials.
Third Parties
- Information obtained from trusted service providers, partners, or publicly available sources.
4. How We Use and Disclose Your Personal Information
Your personal information may be used for the following purposes:
- Scheduling, rescheduling, or managing recurring appointments.
- Issuing invoices and sending them electronically.
- Sending promotional emails or annual service reminders.
- Enabling secure payment of invoices through our website.
5. How We Store and Protect Your Personal Information
Your personal information is securely stored using:
- Encrypted databases and secure servers.
- Access control measures that limit unauthorized access.
- Regular security audits and system updates to prevent vulnerabilities.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once no longer needed, the information is securely deleted or anonymized.
6. What Happens If You Don't Provide Your Personal Information?
If you choose not to provide the required personal information, we may be unable to:
- Deliver the products or services you request.
- Respond effectively to your inquiries.
- Process payments or complete transactions.
- Consider your application for employment.
Providing accurate and complete personal information ensures seamless interactions and service delivery.
7. Quality of Your Personal Information
We are committed to maintaining the accuracy of your personal information by:
- Recording and updating information promptly.
- Verifying contact details to ensure they are correct and up-to-date.
- Reviewing data periodically to minimize errors.
If you believe your personal information is incorrect or incomplete, please notify us for prompt corrections.
8. Mediavine Programmatic Advertising (Ver 1.1)
The Website works with Mediavine to manage third-party interest-based advertising appearing on the Website. Mediavine serves content and advertisements when you visit the Website, which may use first and third-party cookies. A cookie is a small text file which is sent to your computer or mobile device (referred to in this policy as a “device”) by the web server so that a website can remember some information about your browsing activity on the Website.
First party cookies are created by the website that you are visiting. A third-party cookie is frequently used in behavioural advertising and analytics and is created by a domain other than the website you are visiting. Third-party cookies, tags, pixels, beacons and other similar technologies (collectively, “Tags”) may be placed on the Website to monitor interaction with advertising content and to target and optimise advertising. Each internet browser has functionality so that you can block both first and third-party cookies and clear your browser’s cache. The “help” feature of the menu bar on most browsers will tell you how to stop accepting new cookies, how to receive notification of new cookies, how to disable existing cookies and how to clear your browser’s cache. For more information about cookies and how to disable them, you can consult the information at All About Cookies.
Without cookies you may not be able to take full advantage of the Website content and features. Please note that rejecting cookies does not mean that you will no longer see ads when you visit our Site. In the event you opt-out, you will still see non-personalised advertisements on the Website.
The Website collects the following data using a cookie when serving personalised ads:
• IP Address
• Operating System type
• Operating System version
• Device Type
• Language of the website
• Web browser type
• Email (in hashed form)
Mediavine Partners (companies listed below with whom Mediavine shares data) may also use this data to link to other end user information the partner has independently collected to deliver targeted advertisements. Mediavine Partners may also separately collect data about end users from other sources, such as advertising IDs or pixels, and link that data to data collected from Mediavine publishers in order to provide interest-based advertising across your online experience, including devices, browsers and apps. This data includes usage data, cookie information, device information, information about interactions between users and advertisements and websites, geolocation data, traffic data, and information about a visitor’s referral source to a particular website. Mediavine Partners may also create unique IDs to create audience segments, which are used to provide targeted advertising.
If you would like more information about this practice and to know your choices to opt-in or opt-out of this data collection, please visit National Advertising Initiative opt out page. You may also visit Digital Advertising Alliance website and Network Advertising Initiative website to learn more information about interest-based advertising. You may download the AppChoices app at Digital Advertising Alliance’s AppChoices app to opt out in connection with mobile apps, or use the platform controls on your mobile device to opt out.
For specific information about Mediavine Partners, the data each collects and their data collection and privacy policies, please visit Mediavine Partners.
9. Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
However, if you do not accept cookies, you may not be able to use some portions of our Service.
10. DoubleClick Cookies
Google, as a third party vendor, uses cookies to serve ads on our Service. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other web sites on the Internet.
You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: https://www.google.com/ads/preferences/
11. Opting Out of Targeted Ads
You can opt out of receiving personalized or targeted ads served by us or on our behalf through the following methods:
- 11.1 Web Browser Opt-Out
To opt out of personalized ads, click on the blue icon typically located in the corner of the ads we serve and follow the instructions provided.
Please note that this opt-out is browser-specific and relies on an "opt-out cookie." If you clear your cookies or upgrade your browser after opting out, you will need to repeat the opt-out process.
Safari Users: For Safari browsers, additional steps may be needed due to cookie-less technology. See the details below.
- 11.2 Mobile Device Opt-Out
To disable targeted ads based on your behavior across different mobile apps, follow these steps:
For iOS Devices (iOS 7 or Higher):
Go to your device Settings > Select Privacy > Choose Advertising > Enable the “Limit Ad Tracking” option.
For Android Devices (OS 2.2 or Higher with Google Play Services 4.0 or Higher):
Open your Google Settings app > Select Ads > Enable “Opt out of interest-based advertising.”
11.3 Important Note for Safari Users
When opting out via a browser, we and other advertising platforms use cookies to remember your preference and stop customizing ads based on your online behavior. However, on Safari browsers, these opt-out cookies may be deleted before their intended expiration due to browser-specific controls. Unfortunately, we do not have control over Safari’s cookie deletion or expiration policies.
If you experience any issues with opting out, please refer to your browser or device support for further guidance.
12. Commitment to Your Privacy
We value your trust and are committed to safeguarding your information. We promise:
- No Third-Party Sharing: Your information will never be sold or shared with third parties.
- Opt-Out Options: You can opt out of any electronic or postal communications at any time using the "unsubscribe" feature.
- No Spam Policy: We will only send relevant and necessary communications.
If you have any concerns or wish to update your preferences, we are here to assist you. Your trust is our priority, and we are dedicated to ensuring your experience with GoGeeks is secure and seamless.
12. Accessing and Correcting Your Personal Information
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request updates or corrections to your personal information to ensure it is accurate and up-to-date.
To make a request, contact us using the details provided below. We will respond within a reasonable timeframe as required by law.
13. Making an Enquiry or Complaint
If you have any concerns or complaints regarding the handling of your personal information, you can:
Contact Us
GoGeeks Pty Limited
- Email: [email protected]
- Phone: +61 (03) 7066 8877
- Post: PO Box 23262, Docklands, Victoria - 8012, Australia
Lodge a Complaint
If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via their website or helpline (1300 363 992).
We are committed to resolving your concerns promptly and transparently.