1. Introduction
GoGeeks Pty Limited is committed to providing reliable and secure Remote IT Support services to both business and home users. This policy outlines the procedures, security measures, and terms of service for remote computer access and support provided by GoGeeks Pty Limited. By utilizing our remote support services, clients agree to the terms and conditions outlined in this policy.
2. Scope of Remote IT Support
Remote IT support allows GoGeeks technicians to troubleshoot, diagnose, and resolve IT-related issues without the need for physical presence. This service includes, but is not limited to:
- Software installation and updates
- System troubleshooting
- Virus, spyware, and malware removal
- Network configuration and diagnostics
- System optimization and tune-up
- Email setup and support
- File transfers and data backups
- General IT consultancy and troubleshooting
3. Access Authorization
- Remote access to a client’s computer will only be initiated with explicit consent from the client. Clients must confirm their agreement before each session begins.
- The remote connection will be terminated once the support task is completed, and the technician will not retain access unless expressly authorized for future maintenance.
- All actions taken by GoGeeks Pty Limited during a remote session will be transparent and shared with the client.
4. Security Measures
GoGeeks Pty Limited prioritizes the security and privacy of its clients. To ensure the safety of client data, the following measures are in place:
- All remote access connections are encrypted to protect sensitive information.
- Remote access will only be performed using secure, trusted software platforms.
- Client login credentials, passwords, and other sensitive information will not be stored by GoGeeks.
- Technicians will only access the areas of the system relevant to the support request and will not explore or retrieve any other data without permission.
5. Client Responsibilities
- Clients must ensure that they have a reliable internet connection for the remote session to proceed smoothly.
- The client is responsible for providing accurate information about the issue to be resolved.
- Clients should back up important data before the start of any remote session to avoid any potential loss of data.
- It is the responsibility of the client to monitor the session as it occurs and raise any concerns immediately if they feel uncomfortable with any action being taken.
6. Privacy and Confidentiality
GoGeeks Pty Limited is committed to maintaining the privacy and confidentiality of client data. No personal information, files, or data will be accessed, transferred, or shared unless required to resolve the technical issue and explicitly agreed upon by the client.
7. Limitation of Liability
While GoGeeks Pty Limited takes every precaution to ensure a secure and effective remote session, we are not liable for:
- Loss or corruption of data due to pre-existing issues or during the remote session.
- Security breaches occurring due to client negligence, such as weak passwords or outdated software on the client’s side.
- Any damage resulting from unauthorized access due to factors beyond GoGeeks' control.
8. Termination of Remote Session
- The client or technician can terminate the remote session at any time without prior notice.
- Once the session is terminated, GoGeeks Pty Limited will no longer have access to the client’s computer unless a new session is initiated with fresh consent.
9. Consent and Agreement
By using GoGeeks Pty Limited’s remote IT support services, the client acknowledges that they have read, understood, and agree to the terms and conditions outlined in this policy.
10. Updates to the Policy
GoGeeks Pty Limited reserves the right to update or modify this policy at any time. Clients will be notified of any significant changes to the policy.
11. Contact Information
If you have any questions regarding these Remote Access Policy, please contact us.