1. Introduction
Welcome to GoGeeks Pty Limited. By accessing or using our services, including onsite and remote support or browsing our website, you agree to these Terms of Use. If you do not agree with these terms, please do not use our services or website.
2. Acceptable of the Terms of Use
- The following terms and conditions, together with any referenced documents (collectively, the "Terms of Use"), are a legal agreement between you and your employees, agents, contractors, and any other entity on whose behalf you accept these terms (collectively, "you" and "your").
- These Terms of Use form a binding contract between you and GoGeeks Pty Limited ("we," "us," or "our") when accepted by you.
- You accept these Terms of Use by:
- Accessing or using our website.
- Indicating acceptance of these terms when presented with an option to do so online.
- If you do not agree to these Terms of Use, you must not access or use our website or services.
3. Services Provided
GoGeeks Pty Limited provides a range of IT services, including but not limited to:
- Computer repairs, installations, and maintenance
- Virus, spyware, and malware removal
- Data transfer and backup solutions
- Wifi and networking setup
- Business IT support and Managed Services Provider (MSP)
- Hardware and software troubleshooting
- Website and IT consultancy services
These services are governed by the conditions outlined in these Terms of Use.
4. Intellectual Property
4.1 Ownership
- All content, materials, and intellectual property provided through the GoGeeks website, services, and marketing channels are owned by GoGeeks Pty Limited or licensed to us. This includes, but is not limited to:
- Text, graphics, images, videos, logos, designs, icons, and service descriptions
- Website structure, layout, and underlying code
- Proprietary tools, scripts, and software used in delivering services
4.2 Use of Website Content
- You are permitted to:
- View and download content for personal, non-commercial use only.
- Print pages from the website for personal reference.
- You are not permitted to:
- Copy, reproduce, modify, distribute, or exploit any website content for commercial purposes.
- Use data-mining, robots, or similar tools to extract information from the website.
- Use GoGeeks’ intellectual property, trademarks, or logos without written permission.
4.3 User-Generated Content
- Any content, suggestions, or feedback submitted by users to GoGeeks, such as reviews or ideas for services, become the property of GoGeeks Pty Limited. We may use, modify, or publish such content without compensation or acknowledgment.
4.4 Third-Party Intellectual Property
- The website may contain materials that are the intellectual property of third parties. Such content is used with permission, and all rights remain with their respective owners.
5. Linking to the Website
5.1 Permissions
- You may link to our homepage, provided the link:
- Is fair, legal, and does not damage our reputation or take advantage of it.
- Does not imply any form of association, endorsement, or approval by GoGeeks without prior written consent.
5.2 Restrictions
- You are prohibited from:
- Establishing a link to suggest any unauthorized association or endorsement.
- Linking to any other page of the website without express written permission from GoGeeks.
- Framing the website or any of its content on another site.
5.3 Withdrawal of Permission
- GoGeeks reserves the right to withdraw linking permission at any time without notice.
5.4 Cooperation on Unauthorized Linking
- By linking to the website, you agree to cooperate with GoGeeks in stopping any unauthorized framing or linking upon request.
6. Use of External Sites
- The GoGeeks website may include links to external websites for your convenience or additional resources.
- GoGeeks Pty Limited does not endorse, guarantee, or assume responsibility for the content or practices of any third-party websites. Accessing such links is at your own risk.
7. Cookies and Data Collection
- GoGeeks uses cookies and similar technologies to improve your browsing experience and analyze website performance.
- By using the website, you consent to the use of cookies in accordance with our Privacy Policy.
- You can manage or disable cookies through your browser settings.
8. Notice and Takedown Procedure
We respect the intellectual property rights of others and are committed to complying with copyright laws and regulations. If you believe that any content on the GoGeeks website infringes your intellectual property rights, please notify us by following the procedure below:
8.1 Submission of Notice
To submit a notice of alleged infringement, please provide the following information:
- Your contact information: Full name, address, email, and phone number.
- Identification of the infringed work: A detailed description of the copyrighted material or intellectual property allegedly infringed.
- Identification of the infringing material: The exact location (e.g., URL) on the GoGeeks website where the alleged infringing material is located.
- Statement of good faith: A statement confirming that you believe, in good faith, that the use of the material is unauthorized by the copyright owner, its agent, or the law.
- Statement of accuracy: A statement confirming that the information provided in the notice is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.
- Signature: A physical or electronic signature of the copyright owner or authorized representative.
8.2 Submission Process
- Submit your notice via email to: [email protected]
- Alternatively, you can mail your notice to:
GoGeeks Pty Limited
PO Box 23262, Docklands, Victoria - 8012, Australia
8.3 Takedown Actions
Upon receipt of a valid notice:
- We will promptly investigate the claim.
- If the claim is verified, the infringing material will be removed or access to it will be disabled.
- We may contact you for additional information if needed.
8.4 Counter-Notification Procedure
If you believe that your material was removed or disabled as a result of mistake or misidentification, you may submit a counter-notification including:
- Your contact information: Full name, address, email, and phone number.
- Identification of the material: Description of the material that was removed and its location before removal.
- Statement of good faith: A statement under penalty of perjury that you believe the material was removed as a result of error or misidentification.
- Consent to jurisdiction: A statement that you consent to the jurisdiction of the courts in Australia.
- Signature: A physical or electronic signature.
Submit the counter-notification to the same contact details provided for notices.
9. Disclaimers and Limitation of Liability
- Services are provided on an "as-is" and "as-available" basis. GoGeeks makes no warranty that:
- All issues can be resolved, especially in cases involving irreparable hardware or inaccessible replacement parts.
- The website will always be available or error-free.
- GoGeeks Pty Limited is not liable for any indirect, incidental, or consequential damages, including loss of data or revenue.
- Our total liability for any service shall not exceed the amount paid for that service.
10. Changes to Terms of Use
We reserve the right to update these Terms of Use at any time. Changes will be communicated through updates on our website or email notifications. Continued use of our services constitutes acceptance of the revised terms.
11. Governing Law
These Terms of Use are governed by the laws of Australia. Any disputes arising under these terms will be resolved in Australian courts.
12. Contact Information
If you have any questions regarding these Terms of Use, please contact us.